About

Who We Are

Penguin Healthcare Limited was founded on the belief that everyone deserves access to high-quality care that respects their individuality and enhances their quality of life. Over the years, we’ve become a trusted provider of Domiciliary Care Services, recognised for our professionalism, compassion, and client-centred approach.

Our Mission

To provide innovative, holistic, and personalised care services that allow individuals to live independently and with dignity, regardless of age or health condition.

Our Vision

To be a leader in the Domiciliary Care Sector, setting new benchmarks for quality, innovation, and compassion, while making care accessible to all who need it.

Happy Patients

0 k

Home Care

0 k+

Years Of Experience

Quality Care

0 %

Our Values

Integrity: Honesty and transparency guide every aspect of our work.
Empathy: Understanding and addressing the emotional, physical, and social needs of our Service Users.
Respect for Diversity: Acknowledging and celebrating the individuality of every client, regardless of their background, culture, or preferences.
Excellence: Striving for perfection in training, care delivery, and client satisfaction.
Collaboration: Working closely with families, healthcare professionals, and communities to deliver the best possible care.

Our Team

Our team comprises of the Registered Manager, responsible for the overall operation and management of the agency, Care Coordinators, Care Workers / Support Workers / Home Care Assistants, Senior Carers / Lead Care Workers, Quality Assurance / Compliance Officer, highly trained Caregivers, and support staff who share a passion for making a difference. Every team member undergoes rigorous background checks, extensive training, and continuous professional development to ensure they deliver the highest standards of care.

Our Approach

Holistic Care: At Penguine Healthcare Limited, we adopt a holistic approach to care that addresses not only the physical needs of our Service Users but also their emotional and social well-being. This includes creating personalised care plans that consider all aspects of a client’s life, ensuring that they receive support that enhances their overall quality of life. We believe that true care encompasses mental stimulation, emotional support, and social interaction, fostering a nurturing environment for our Service Users.
Person-Centred Planning: We prioritise involving Service Users and their families in every step of the care planning process. This collaborative approach ensures that care plans reflect personal preferences, goals, and values. By actively engaging Service Users in discussions about their care, we empower them to make informed decisions and contribute to their own well-being. Regular reviews and adjustments to care plans are made based on feedback from Service Users and families, ensuring that the care remains relevant and effective.
Focus on Relationships: Establishing strong relationships between caregivers and Service Users is fundamental to our approach. We focus on building trust and rapport to create meaningful connections that enhance the caregiving experience. Our caregivers take the time to understand each client’s unique personality, interests, and history, which allows them to provide more personalised support. These relationships not only improve the quality of care but also contribute significantly to the emotional well-being of our Service Users, making them feel valued and understood in their own homes.